• Personal welcome at the aircraft gate
• Dedicated airport assistant throughout the terminal
• Buggy (golf cart) service for fast terminal transfer
• Fast Track service at passport control
• Assistance at baggage claim
• Porter service (luggage handling support)
• Lounge access

• Lounge access unless purchased separately
• Extra waiting time beyond the confirmed service rules
• Extra stops during the private transfer unless confirmed in advance
• Additional luggage beyond the selected vehicle capacity
• Visa, airline ticket or travel document services
• Hotel accommodation or hotel reservation services
• Food, drinks and personal expenses
• Airport charges, tolls or third-party fees not clearly included in the booking
• Guaranteed passport control, security, customs or airline approval
• Services not clearly stated in the booking confirmation

Know Before You Book

Please read the following information carefully before completing your reservation. Airport Meet & Greet, Lounge, Fast Track and Buggy services are time-sensitive services and may depend on airport rules, flight schedules, terminal conditions, supplier availability and operational capacity.

Service Availability

The final availability of the selected service may depend on the airport, terminal, flight time, passenger profile and operational conditions on the service date. Some services, such as Fast Track, Lounge access or Buggy assistance, may not be available in every terminal area or for every passenger type.

If a specific part of the service becomes unavailable due to airport or supplier restrictions, our team will try to offer the closest possible alternative.

Flight Information

Please provide the correct flight number, travel date, passenger name and contact details during booking. Incorrect or incomplete flight information may cause delays, service failure or no-show status.

If your flight is delayed, cancelled, changed or moved to another terminal, please inform us as soon as possible by phone or WhatsApp.

Meeting Point and Instructions

The exact meeting point and service instructions will be shared with you after your booking is confirmed. Please make sure that your phone and WhatsApp number are active and reachable before and during the service.

Our airport representative will follow the confirmed meeting instructions according to the selected airport and service type.

Passport, Visa and Travel Documents

All passengers are responsible for having valid travel documents, including passport, visa, residence permit, flight ticket, health documents and any other documents required by the airline or official authorities.

Meet & Greet, Fast Track, Lounge or Buggy services do not replace passport control, visa requirements, customs checks, security screening or airline procedures.

Fast Track Notice

Fast Track service may help eligible passengers use priority lanes where available. However, it does not guarantee faster processing at all times and does not allow passengers to skip mandatory passport control, security checks, customs procedures or official inspections.

Fast Track availability may change depending on airport operations and official authority decisions.

Lounge Access Notice

Lounge access depends on lounge capacity, operating hours, passenger eligibility, terminal rules and supplier availability. Food, drinks, seating, facilities and service content may vary depending on the lounge operator.

If the lounge is full, closed or unavailable due to operational reasons, an alternative may be offered where possible.

Buggy Service Notice

Buggy service is subject to airport rules, route availability, passenger eligibility and operational capacity. It may not be available in all airport areas or at all times.

Buggy service is designed to make terminal movement more comfortable, but it does not replace mandatory airport procedures.

Arrival Time and Delays

For departure services, passengers must arrive at the airport early enough to complete check-in, baggage drop, passport control, security checks and boarding procedures.

For arrival and transit services, our team will make reasonable efforts to assist you according to your confirmed flight details. However, airline delays, baggage delays, passport control queues, security procedures and official authority decisions are outside our control.

No-Show Policy

The service may be considered a no-show if the passenger does not arrive at the confirmed meeting point, cannot be contacted, provides incorrect flight details, changes travel plans without informing us or arrives after the allowed waiting time.

No-show bookings are non-refundable.

Important Note

Our team is here to make your airport experience smoother, faster and more comfortable. However, all passengers must still comply with airline rules, airport regulations, passport control, customs, police, immigration and security procedures.

What to Bring

To ensure a smooth airport assistance experience, please make sure you have the following items ready before your service begins.

Valid Passport or ID

All passengers must carry a valid passport, national ID card, residence permit or any other travel document required for their journey.

Flight Ticket or Booking Confirmation

Please keep your flight ticket, airline booking confirmation or e-ticket easily accessible. Our airport assistant may need to check your flight details to coordinate the service correctly.

Visa or Entry Documents

If your destination or nationality requires a visa, residence permit, e-visa, health document or any additional travel document, please make sure it is valid and ready before arriving at the airport.

Phone with WhatsApp Access

Please make sure the phone number provided during booking is active and reachable. We may contact you by phone or WhatsApp for meeting point details, service instructions or last-minute operational updates.

Booking Confirmation

Please keep your Meet & Greet, Fast Track, Lounge, Buggy or Transfer booking confirmation with you. This may be requested by our operations team or airport representative.

Baggage Information

If you are traveling with many bags, oversized luggage, sports equipment, baby stroller or special baggage, please inform us before the service. This helps us plan porter, buggy or transfer support more accurately.

Special Assistance Information

If you are traveling with elderly passengers, children, VIP guests, reduced mobility passengers or guests who need extra support, please share this information with us before the service date.

For Departure Services

Please arrive at the airport early enough to complete airline check-in, baggage drop, passport control, security screening and boarding procedures.

For Arrival Services

Please keep your phone active after landing and follow the meeting instructions shared by our team. If your flight is delayed, cancelled or changed, please inform us as soon as possible.

For Transfer Services

If your booking includes private airport transfer, please make sure your destination address, hotel name or meeting location is correct and complete.