Meet and Greet

Every airport journey is different. Some travellers are visiting Türkiye for the first time, some are travelling with children or elderly family members, while others are trying to catch a tight connection between flights. In all of these situations, navigating a busy airport can quickly become confusing and time-consuming.

Meet and Greet services are designed to make your airport experience easier by providing professional assistance throughout your journey. Instead of finding your way through an unfamiliar terminal on your own, you receive personalised guidance from experienced airport representatives who help you move through the airport more smoothly and confidently.

Depending on the airport and selected journey, additional services such as Fast Track, baggage support, buggy transportation and lounge access for eligible Departure or Transit services may also be available.

Whether you are travelling for business, leisure, or with family, our goal is simple: to help you enjoy a more comfortable, organised, and stress-free airport experience from the moment your journey begins until you reach your next destination.

What Is an Airport Meet and Greet Service?

An airport Meet and Greet service is a personalised airport assistance service designed to help passengers navigate the airport more comfortably and efficiently. Instead of managing every step of the journey alone, you are welcomed by a professional airport representative who provides guidance and support throughout your arrival, departure, or transit experience. Depending on the airport and the service you choose, assistance may include meeting you at a designated location, escorting you through the terminal, helping with airport procedures, and coordinating additional services where available.

Unlike standard airport services, Meet and Greet focuses on providing dedicated, one-to-one assistance tailored to your journey. The service is designed to reduce uncertainty, simplify airport procedures, and help travellers move through busy terminals with greater confidence. While the exact service scope varies by airport, the objective is always the same: creating a smoother and more organised airport experience from the moment assistance begins until your journey reaches its next stage.

Meet and Greet services are available for different stages of travel. Whether you are arriving in Türkiye, departing on an international flight, or connecting between flights, the level of assistance is adapted to your itinerary. Some airports also offer additional services such as Fast Track access, baggage support, buggy transportation where available, and lounge access for applicable Departure or Transit journeys. Because service availability differs between airports and service types, the details for each airport are explained on their dedicated pages. 

Although many people associate Meet and Greet with VIP travel, the service is designed for a much wider range of passengers. Business travellers who value their time, families travelling with children, elderly passengers, first-time visitors, travellers with tight connections, and anyone who prefers a more comfortable airport experience can benefit from professional airport assistance. The purpose is not simply to provide a premium service, but to make travelling through the airport easier, more predictable, and less stressful.

As you continue reading, you'll learn how the service works, the differences between arrival, departure, and transit assistance, the airports where the service is available, and how to choose the option that best matches your journey.

How Does an Airport Meet and Greet Service Work?

Although every airport has its own operational procedures, the overall Meet and Greet experience follows a simple and well-organised journey. From the moment your reservation is confirmed until your airport assistance is completed, every stage is planned to help you move through the airport with greater confidence and less stress. The exact meeting point, service flow, and available features may vary depending on the airport and the type of service you select, but the overall objective remains the same: providing a smooth and personalised airport experience.

Step 1 - Book the Service That Matches Your Journey

The process begins by selecting the service that best fits your travel plans. Depending on whether you are arriving, departing, or connecting between flights, the assistance is organised around your itinerary. During the booking process, your flight details are used to prepare your airport assistance plan, ensuring that the service is coordinated for the correct date, time, and passenger journey.

Step 2 – Your Journey Is Prepared Before You Arrive

After your booking is confirmed, the service is planned around your travel information. Flight details, passenger information, and the selected service are reviewed so that your airport assistance can be organised in advance. If your itinerary changes, operational arrangements can be updated accordingly to reflect the latest flight information where applicable.

Step 3 – Meet Your Airport Representative

On the day of travel, your airport representative welcomes you at the designated meeting point based on your selected service. From that moment onward, you receive personal guidance throughout the relevant stage of your airport journey. Instead of navigating a busy terminal alone, you are accompanied by someone who helps you understand the process and guides you in the right direction.

Step 4 – Receive Personalised Airport Assistance

Once the service begins, your airport representative assists you throughout the agreed journey. Depending on the airport and the selected package, this may include guidance through airport procedures, terminal navigation, Fast Track services where available, buggy transportation at supported airports, lounge access for eligible Departure or Transit journeys, or other operational features offered at that location. Every airport operates differently, so the exact service inclusions are explained on each airport's dedicated page.

Step 5 – Continue Your Journey with Confidence

Your Meet and Greet service concludes once the agreed stage of your journey has been completed. Whether that means reaching the arrivals exit, your departure gate, or your connecting flight, the objective is always to make your airport experience easier, more organised, and more comfortable. By combining professional guidance with carefully planned airport assistance, Meet and Greet services help reduce uncertainty and allow you to focus on your journey instead of navigating the airport on your own.

Which Meet and Greet Service Is Right for You?

Every journey through the airport is different, which is why Meet and Greet services are organised around the stage of your travel rather than offering a single standard experience. Depending on the airport, assistance may be available for Arrival, Departure or Transit journeys. Choosing the right option ensures that your airport experience is tailored to your itinerary instead of following a one-size-fits-all approach.

Arrival Meet and Greet

Arrival Meet and Greet is designed for passengers who want a smooth welcome after landing. Instead of navigating an unfamiliar airport on your own, a dedicated airport representative assists you through the arrival process and helps you continue your journey with confidence.

This service is particularly suitable for:

• First-time visitors to Türkiye
• International travellers
• Families travelling with children
• Elderly passengers
• Business travellers with scheduled meetings
• Guests who prefer a stress-free arrival

Depending on the airport and the selected package, available services may include personalised airport guidance, Fast Track, baggage support and other airport-specific services where available. Exact service inclusions are explained on each airport's dedicated page because operational procedures differ from one airport to another.

Departure Meet and Greet

Departure Meet and Greet helps travellers begin their journey with greater comfort and better organisation. Rather than managing check-in, terminal navigation, and airport procedures independently, passengers receive professional guidance throughout the departure process.

This service is ideal for:

• Business travellers
• Families travelling with children
• Elderly passengers
• Passengers carrying multiple bags
• Travellers who value a smoother airport experience

Depending on the airport and service package, departure assistance may include personalised terminal guidance together with additional services such as Fast Track access, lounge access, baggage support and other operational features available at that airport.

Transit Meet and Greet

Transit Meet and Greet is designed for passengers connecting between two flights. Large international airports can involve long walking distances, multiple terminals, security procedures, or tight connection times. Professional airport assistance helps make the transfer process more organised while reducing the uncertainty that often comes with connecting flights.

This service is particularly valuable for:

• Passengers with short connection times
• International transfer passengers
• Families travelling with children
• Elderly travellers
• Business travellers on complex itineraries
• Anyone unfamiliar with the connecting airport

Depending on the airport and operational availability, transit assistance may include personalised guidance between flights together with services such as Fast Track, lounge access, buggy transportation where available, or baggage support according to the selected service. Service availability always depends on the airport and the booking selected.

Not Sure Which Service You Need?

If you are unsure which Meet and Greet service best matches your journey, start by selecting the airport you will be travelling through. Each airport page explains the journey types available at that location, together with airport-specific features, operational information and service availability, helping you choose the option that best fits your travel plans.

Who Can Benefit from Airport Meet and Greet?

Meet and Greet is not designed only for VIP or business travellers. Airport journeys can become more difficult for many different reasons, including age, unfamiliar surroundings, language barriers, travelling independently or having to manage a connecting flight. Personal airport assistance can provide additional guidance for passengers who prefer not to navigate every stage of their journey alone.

The service can also be arranged by another person, making it useful for families, companies or travel organisers booking airport assistance on behalf of someone else. The exact service available still depends on the airport, journey type and selected product.

Elderly Passengers

Elderly passengers may benefit from having a dedicated airport representative available during their Arrival, Departure or Transit journey. Personal guidance can make it easier to understand where to go next and navigate unfamiliar airport procedures with greater confidence.

Meet and Greet does not replace wheelchair, medical or reduced-mobility assistance. Passengers requiring these services should arrange them separately with their airline or the relevant airport service provider.

Families Arranging Travel for Relatives

Meet and Greet can be booked on behalf of parents, relatives, friends or guests travelling independently. This is particularly useful when the person arranging the journey wants additional airport assistance for a passenger who may be unfamiliar with the airport or international travel procedures.

Passenger, flight and contact information should be entered accurately during booking so the service can be organised around the correct journey.

Passengers Who Do Not Speak the Local Language

Travelling through an unfamiliar airport can be more challenging when a passenger does not speak English or the local language comfortably. Meet and Greet provides a personal point of contact who can guide the passenger through the relevant stage of the airport journey.

Any specific language requirement should be confirmed before booking rather than assuming that representatives at every airport speak a particular language.

First-Time International Travellers

Passengers travelling internationally for the first time may be unfamiliar with check-in areas, passport procedures, baggage processes, security controls or transfer routes.

Meet and Greet provides personalised guidance appropriate to the selected Arrival, Departure or Transit journey, helping the passenger understand the airport process without needing to navigate everything independently.

Connecting Passengers

Connecting flights can require passengers to follow different airport routes depending on their itinerary and airline arrangements. Transfer procedures may also differ between domestic-to-international, international-to-international and other connection types. Istanbul Airport itself publishes separate transfer guidance for these scenarios.

Transit Meet and Greet can therefore be particularly useful for travellers who have limited airport experience, are travelling independently or prefer personal guidance during their connection.

Airports Where We Provide Meet and Greet Services

Airport operations, terminal layouts, passenger volumes and available services vary from one destination to another. For this reason, every Meet and Greet service is tailored to the airport where you are travelling rather than following a single standard process. While the core purpose remains the same-providing professional airport assistance-the service experience, available features and operational flow can differ depending on the airport and the journey type available at that location.

Explore the airports below to learn more about the services available at each location and find the option that best matches your travel plans.

İstanbul Airport (IST)

As Türkiye's largest international airport, Istanbul Airport welcomes millions of passengers every year and serves as one of the world's busiest global aviation hubs. Its extensive terminal layout and high passenger volume make professional airport assistance particularly valuable for travellers who want a smoother and more organised airport experience.

Dedicated pages explain the available Arrival, Departure and Transit Meet and Greet services, together with airport-specific operational details, service availability and booking information.

Explore Istanbul Airport Meet and Greet

Sabiha Gökçen Airport (SAW)

Located on the Asian side of Istanbul, Sabiha Gökçen Airport is a popular choice for both domestic and international travellers. Whether you are travelling for business or leisure, Meet and Greet services can help simplify your airport journey with personalised assistance adapted to your selected service type.

Airport-specific information, available services and operational details are provided on the dedicated Sabiha Gökçen Airport pages.

Explore Sabiha Gökçen Meet and Greet

Bodrum Airport (BJV)

Bodrum Airport serves one of Türkiye's most popular coastal destinations, welcoming a significant number of seasonal and international visitors. During busy travel periods, professional airport assistance can make Arrival and Departure journeys more comfortable for holidaymakers, families and private travellers.

The dedicated Bodrum Airport pages explain the available services and how Meet and Greet operates at this location.

Explore Bodrum Airport Meet and Greet

İzmir Adnan Menderes Airport (ADB)

Serving Türkiye's Aegean region, İzmir Adnan Menderes Airport welcomes both domestic and international passengers throughout the year. Meet and Greet services provide organised airport assistance for travellers looking for a more comfortable and efficient airport experience.

Airport-specific service details, availability and operational information can be found on the dedicated İzmir Airport pages.

Explore İzmir Airport Meet and Greet

Ankara Esenboğa Airport (ESB)

As the primary airport serving Türkiye's capital, Ankara Esenboğa Airport supports both government and business travel alongside regular domestic and international flights. Meet and Greet services are available to help passengers navigate their airport journey with personalised assistance suited to their travel plans.

Visit the dedicated Ankara Airport pages to explore the services available for your journey.

Explore Ankara Esenboğa Airport Meet and Greet

Every airport has its own passenger flow, operational procedures and available service options. Rather than repeating the same information across multiple pages, each airport has its own dedicated guide explaining how Meet and Greet operates at that location. Once you've selected your airport, you'll find detailed information about the journey types available there, together with airport-specific features, service availability and booking guidance.

What's Included in a Meet and Greet Service?

Every Meet and Greet service is built around the same objective: helping passengers enjoy a smoother and more organised airport experience. While the exact service scope varies depending on the airport, the selected service type, and operational availability, every booking is designed to provide personalised assistance at the most important stages of your journey.

Rather than offering the same features at every airport, Meet and Greet services are adapted to local airport operations. This allows each airport to provide the most appropriate level of assistance while ensuring that passengers receive accurate information about the services available for their specific journey.

Standard Meet and Greet Features

The following services form the foundation of every Meet and Greet experience. While operational procedures may vary between airports, these core assistance elements are included as part of the service throughout your journey.

Additional Services

Some airports and service packages may also include additional features designed to make your airport experience even more convenient.

Service Availability

Not every airport offers exactly the same operational services, and not every journey requires the same level of assistance. Available features can depend on the airport infrastructure, selected journey type, individual product and operational conditions.

For example, a service available for Departure passengers may not be relevant to Arrival passengers, while certain features such as Buggy Transportation are available only at selected airports. Transit Meet and Greet is also offered only at airports where that journey type is supported.

For this reason, the exact service inclusions are explained on each dedicated airport page rather than presenting one standard package for every location. Always review the airport and product relevant to your itinerary before booking.

Designed Around Your Journey

Whether you are travelling for business, enjoying a family holiday, connecting between international flights, or visiting Türkiye for the first time, Meet and Greet services are designed to provide the right level of assistance without adding unnecessary complexity to your journey. Instead of offering features that every traveller may not need, the service is tailored to your itinerary, the airport you are using, and the type of assistance you choose.

To see the exact services available for your journey, select your airport and explore the dedicated Arrival, Departure, or Transit Meet and Greet pages.

Explore Airport-Specific Services

Booking Information

Before booking your Meet and Greet service, we recommend reviewing the information below. These booking conditions help ensure that your airport assistance can be planned efficiently while providing clear expectations regarding reservations, amendments and cancellations.

Important Booking Information

To ensure the highest level of service, bookings should ideally be completed more than 24 hours before your scheduled airport service. This allows our operations team to prepare your airport assistance according to your flight information and selected service.

Please note the following booking conditions:

• Children under 2 years of age receive the Meet and Greet service free of charge.
• Bookings made less than 24 hours before the scheduled service time are considered short-notice bookings and are subject to a 30% surcharge.
• All bookings remain subject to operational availability and confirmation.

Cancellation & Amendment Policy

If your travel plans change, please notify us as early as possible so we can review your booking.

The following conditions apply to all Meet and Greet services:

• Cancellations made less than 24 hours before the scheduled service time are treated as 100% No-Show and are non-refundable.
• Booking amendments requested less than 24 hours before the scheduled service time are also treated as 100% No-Show.
• Changes requested before the short-notice period will be reviewed according to operational availability.

For the smoothest experience, we recommend confirming your travel details before completing your reservation.

Explore More Airport Services

Meet and Greet is one part of a complete airport travel experience. Depending on your journey, you may also benefit from additional airport services that can save time, improve comfort, or provide a more personalised travel experience. Explore the services below to learn more about the options available at selected airports across Türkiye.

Fast Track

Fast Track is included within Meet and Greet services according to airport and product conditions. If you only require Fast Track without the full Meet and Greet service, standalone booking is available at Istanbul Airport.

Airport Lounge

Airport Lounge access is primarily relevant to eligible Departure and Transit Meet and Greet journeys, depending on the airport and selected product. Arrival passengers generally continue through the terminal towards their onward destination, so Lounge is not presented as a core Arrival Meet and Greet benefit.

At Istanbul Airport, Lounge can also be booked separately as a standalone service for passengers who require lounge access without the full Meet and Greet experience.

Airport Transfer

Standalone Airport Transfer services are currently available for Istanbul Airport and Sabiha Gökçen Airport, providing pre-arranged transportation between the airport and your selected destination.

Jetex VIP Services

For travellers seeking an exclusive private terminal experience, Jetex VIP Services are currently available at Istanbul Airport for Arrival, Departure and Transit journeys.