Cancellation & Refund Policy

Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all airport assistance, Meet & Greet, Fast Track, Lounge, Buggy, Porter, VIP Transfer and related concierge services booked through Istanbul Airport Meet & Greet, operated under the trade name Limousine Plus by [Legal Company Name].

By completing a booking on our website, you agree to the cancellation, refund, no-show and change rules stated below.

Data Controller: Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti.

Trade Name: Limousine Plus / Istanbul Airport Meet & Greet

Address: BBasak Mah. Yunus Emre Cad. Salacak A4 Blok No:26F Iç Kapı No:44 Basaksehir, Istanbul, Turkiye

Phone: +90 533 770 29 14

Email: info@istanbulairportmeetandgreet.com

Website: istanbulairportmeetandgreet.com

Tax Office / Tax Number: Başakşehir / 2120466322

MERSIS Number: 0212046632200019

1. General Policy

Our services are time-sensitive and depend on airport operations, flight schedules, supplier availability, staff allocation and third-party service providers. For this reason, cancellation and refund conditions may vary depending on the selected service.

The specific cancellation rule shown on the product page, checkout page, confirmation email, voucher or written communication will apply to your booking.

Unless otherwise stated in writing, the standard cancellation rules below apply.

2. Standard Cancellation Rules

Unless a different cancellation condition is stated for the selected service:

• Cancellations made more than 48 hours before the scheduled service time may be eligible for a refund.
• Cancellations made between 24 and 48 hours before the scheduled service time may be eligible for a partial refund or credit, depending on supplier conditions.
• Cancellations made less than 24 hours before the scheduled service time are non-refundable.
• No-shows are non-refundable.
• Services that have already started or have been completed are non-refundable.
• Any third-party costs, lounge fees, airport fees, supplier charges, payment processing fees or operational expenses already incurred may be deducted from the refund amount.

3. No-Show Policy

A booking may be treated as a no-show if:

• the passenger does not arrive at the agreed meeting point;
• the passenger cannot be contacted through the phone number, WhatsApp number or email address provided during booking;
• the passenger provides incorrect flight, date, airport, terminal or contact information;
• the passenger changes flight or travel plans without notifying us;
• the passenger arrives after the maximum waiting time;
• the passenger refuses to follow airport, airline, immigration, customs or security instructions;
• the passenger decides not to use the service after the staff or supplier has been assigned.

In no-show cases, the service will be considered used and no refund will be issued.

4. Flight Delays and Schedule Changes

Where possible, we may monitor flight information. However, you are responsible for informing us immediately of any flight delay, cancellation, schedule change, terminal change or passenger change.

If your flight is delayed, we will make reasonable efforts to adjust the service time. However, adjustments depend on availability and may not always be possible.

Additional waiting time, rescheduling fees or supplier charges may apply.

If the flight number provided during booking is incorrect or incomplete, we may be unable to track your flight. In this case, the service may be treated as a no-show.

5. Changes Requested by the Customer

Changes to the booking date, time, flight number, passenger number, service type, airport, terminal, route or transfer address are subject to availability.

We will try to assist with reasonable change requests, but we cannot guarantee that changes can be accepted, especially if requested close to the service time.

Additional charges may apply for:

• extra passengers;
• extra luggage;
• larger vehicle requests;
• extra waiting time;
• route changes;
• service upgrades;
• late amendments;
• supplier or airport-related costs.

6. Supplier or Airport Restrictions

Some services, including Fast Track, Buggy and Lounge access, may depend on airport rules, supplier availability, terminal conditions, capacity restrictions, airline procedures, security rules or government regulations.

If a specific part of the service becomes unavailable due to reasons outside our control, we may offer one of the following options:

• an alternative service;
• a partial refund for the unavailable part;
• a credit for future use;
• a full refund if the main service cannot be provided.

7. Refund Method and Timing

Approved refunds are normally made to the original payment method used during booking, unless otherwise agreed in writing.

The refund processing time may vary depending on banks, card providers, payment processors and international payment systems.

We are not responsible for delays caused by banks or payment providers.

8. Non-Refundable Services

The following services may be non-refundable once confirmed:

• last-minute bookings;
• services booked less than 24 hours before the service time;
• lounge access tickets;
• Fast Track passes;
• airport supplier services already confirmed;
• special arrangements made specifically for the customer;
• services started before the expiry of the withdrawal period with the customer’s approval;
• services tied to a specific date and time.

9. Force Majeure

We are not liable for cancellations, delays, failure to provide service or additional costs caused by events beyond our reasonable control, including but not limited to:

• airport closure;
• flight cancellation or major delay;
• extreme weather;
• security incidents;
• strikes;
• government restrictions;
• war, terrorism or civil unrest;
• natural disasters;
• epidemic or pandemic;
• traffic accidents or road closures;
• system failures;
• decisions of airlines, airport authorities, immigration, customs, police or security officers.

10. How to Request a Cancellation or Refund

To request a cancellation, change or refund, please contact us as soon as possible:

Email: info@istanbulairportmeetandgreet.com

Phone / WhatsApp: +90 533 770 29 14

Please include:

• booking number;
• passenger name;
• service date;
• flight number;
• selected service;
• reason for cancellation or refund request.

We will review your request according to this policy and the applicable supplier conditions.