This Preliminary Information Form is provided before the conclusion of the distance sales agreement in accordance with applicable consumer protection legislation.

Please read this form carefully before confirming your booking.

1. Provider Information

Data Controller: Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti.

Trade Name: Limousine Plus / Istanbul Airport Meet & Greet

Address: Basak Mah. Yunus Emre Cad. Salacak A4 Blok No:26F Iç Kapı No:44 Basaksehir, Istanbul, Turkiye

Phone: +90 533 770 29 14

Email: info@istanbulairportmeetandgreet.com

Website: istanbulairportmeetandgreet.com

Tax Office / Tax Number: Başakşehir / 2120466322

MERSIS Number: 0212046632200019

2. Main Characteristics of the Service

The service purchased by the Customer may include one or more of the following:

• airport Meet & Greet assistance;
• arrival assistance;
• departure assistance;
• transit assistance;
• Fast Track service;
• Buggy service;
• baggage and porter assistance;
• lounge access;
• VIP airport transfer;
• private airport concierge support.

The specific details, inclusions, exclusions, date, time, airport, terminal, meeting point, passenger count and price are shown on the product page, booking form and confirmation message.

3. Total Price

The total price of the selected service is displayed before the Customer confirms the booking.

The price may include the selected airport service, operational coordination and applicable taxes where stated.

Additional fees may apply for:

• extra passengers;
• extra baggage;
• additional waiting time;
• route changes;
• transfer upgrades;
• last-minute changes;
• special supplier requests;
• additional airport services.

No additional fee will be charged unless displayed before booking or separately approved by the Customer.

4. Payment Method

Payment may be made through the payment methods available on the website or through approved payment channels.

The Customer acknowledges that confirming the order may create a payment obligation.

5. Service Delivery

The service will be provided on the date and time selected by the Customer and confirmed by the Company.

The Customer must provide correct flight details and must be present at the agreed meeting point on time.

6. Right of Withdrawal

Consumers may generally have a right of withdrawal in distance contracts. However, certain services related to accommodation, transport, car rental, catering or leisure activities to be performed on a specific date or period, and services started with the consumer’s approval before the withdrawal period expires, may be exempt from the right of withdrawal under applicable law.

Airport Meet & Greet, Fast Track, Lounge, Transfer and concierge services are time-specific services. Therefore, cancellation and refund rights may be limited according to the selected service conditions.

The applicable cancellation and refund rules are stated in the Cancellation & Refund Policy and/or on the relevant product or booking page.

7. Cancellation and Refund Conditions

Unless otherwise stated:

• cancellations made more than 48 hours before the service time may be eligible for refund;
• cancellations made less than 24 hours before the service time may be non-refundable;
• no-shows are non-refundable;
• services already started or completed are non-refundable;
• supplier costs, airport fees, lounge fees or payment processing fees may be deducted where applicable.

Please review the Cancellation & Refund Policy before completing your booking.

8. Complaint and Contact Channels

For questions, complaints, cancellation or refund requests, the Customer may contact:

Email: info@istanbulairportmeetandgreet.com

Phone / WhatsApp: +90 533 770 29 14

9. Dispute Resolution

For consumer disputes, the Customer may apply to the competent Consumer Arbitration Committee, Consumer Court or mandatory mediation mechanism where required under applicable law.

10. Confirmation

By completing the booking, the Customer confirms that they have read and understood this Preliminary Information Form before payment and before the conclusion of the Distance Sales Agreement.

4. Payment & Security

URL: /en/payment-security

Footer adı: Payment & Security

Payment & Security

Last updated: [Date]

At Istanbul Airport Meet & Greet, operated under the trade name Limousine Plus, we take payment security and customer data protection seriously.

This page explains how payments are processed and how we protect your information during the booking process.

1. Secure Online Payments

Payments on our website may be processed through secure third-party payment providers, banks or approved payment infrastructure.

When you make an online payment, your card information may be processed directly by the payment provider. We do not intentionally store your full card number, CVV or sensitive card authentication data on our own systems.

2. SSL Protection

Our website uses SSL technology to help protect information transmitted between your browser and our website.

You should always check that the website address begins with “https” before entering payment or personal information.

3. Accepted Payment Methods

Available payment methods may include:

• credit card;
• debit card;
• online payment link;
• bank transfer;
• approved alternative payment methods.

The available payment options may vary depending on your country, currency, selected service and payment provider.

4. Currency and Bank Charges

Prices may be displayed in different currencies depending on website settings.

Your bank or card provider may apply:

• currency conversion fees;
• international transaction fees;
• card processing fees;
• exchange rate differences.

These charges are applied by your bank or payment provider and are not controlled by us.

5. Payment Confirmation

After successful payment, you may receive a payment confirmation, booking confirmation or voucher by email, WhatsApp or another approved communication channel.

If you do not receive confirmation after payment, please contact us before making another payment.

6. Failed or Duplicate Payments

If your payment fails, please check with your bank or payment provider before attempting another transaction.

If you believe you have made a duplicate payment, contact us immediately with:

• passenger name;
• payment date;
• payment amount;
• booking number, if available;
• last four digits of the card, if applicable;
• proof of payment.

We will review the payment records and assist accordingly.

7. Fraud Prevention

For security reasons, we may request additional verification before confirming a booking.

We reserve the right to cancel, suspend or refuse bookings that appear suspicious, fraudulent, unauthorized or inconsistent with payment security standards.

8. Personal Data Protection

Personal data collected during the payment and booking process may be processed for:

• booking management;
• payment verification;
• fraud prevention;
• customer support;
• accounting and legal compliance;
• service delivery.

For detailed information, please review our Privacy Policy and Data Protection Notice.

9. Contact

For payment-related questions, please contact:

Email: info@istanbulairportmeetandgreet.com

Phone / WhatsApp: +90 533 770 29 14