Sabiha Gökçen Airport (SAW) Meet and Greet

Travelling through Sabiha Gökçen Airport can involve different passenger routes depending on whether you are arriving, departing, or connecting between flights. Domestic and international procedures, baggage processes, security controls, and transfer routes can all require passengers to follow different areas of the terminal. Sabiha Gökçen Airport provides separate terminal guidance and facilities for these different stages of travel.

Sabiha Gökçen Airport Meet and Greet services are designed to make this journey easier by providing personalised assistance according to your selected Arrival, Departure, or Transit product. Your airport representative helps you navigate the relevant stage of your journey, understand where to proceed next, and use the services included in your booking.

Depending on the product selected, your Meet and Greet service may include personal airport assistance, luggage support and Fast Track. Lounge access is primarily relevant to eligible Departure and Transit services. These features are provided as part of the Meet and Greet experience at Sabiha Gökçen Airport and are not sold separately by us at SAW.

Whether you are travelling for business, visiting Istanbul for the first time, travelling with family, or managing a connecting flight, you can select the product above that matches your itinerary and review its exact inclusions before booking.

Why Choose Meet and Greet at Sabiha Gökçen Airport?

Sabiha Gökçen Airport serves domestic and international passengers within a terminal environment that includes separate arrivals and departures areas, international and domestic passenger zones, transfer routes, baggage facilities, Fast Track points, and lounge facilities. The airport's official terminal guide and plans reflect these different passenger flows.

For passengers who are unfamiliar with the airport, travelling with children or elderly family members, carrying luggage, or working with a fixed schedule, having a dedicated airport representative can make the experience easier to manage.

Meet and Greet assistance gives you a clear point of contact during the stage of travel you have booked. Rather than trying to determine the correct terminal route or next procedure independently, you receive personalised guidance according to whether you are arriving, departing, or transferring.

The service can be particularly useful for first-time visitors, business travellers, families, elderly passengers, international guests, and travellers with connecting flights. Sabiha Gökçen's official guidance specifically directs transfer and transit passengers to follow dedicated transfer signage and airline help points, illustrating why a connection journey differs from a standard arrival or departure.

Your Meet and Greet package may also include Fast Track according to the selected product, while lounge access is primarily relevant to eligible Departure and Transit journeys. Sabiha Gökçen Airport itself has Fast Track and lounge facilities, but through our service these features are provided only within the applicable Meet and Greet products rather than being sold separately by us at SAW.

Unlike Istanbul Airport Meet and Greet, Buggy Transportation is not included at Sabiha Gökçen Airport. Buggy Transportation is not available within our Sabiha Gökçen Airport Meet and Greet services.

Meet and Greet services and customer support are available 24 hours a day, seven days a week, subject to operational availability and booking confirmation.

Sabiha Gökçen Airport Arrival, Departure and Transit Services

Arrival, Departure and Transit passengers follow different routes through Sabiha Gökçen Airport. The airport separates arrivals and departures across different terminal levels, while transfer and transit passengers are directed through dedicated connection routes and airline assistance points. For this reason, your Meet and Greet service is organised according to the exact stage of travel you select rather than following the same process for every passenger.

Review the three service types below to understand which option best matches your itinerary and what kind of assistance you can expect during your journey through Sabiha Gökçen Airport.

Arrival Meet and Greet at Sabiha Gökçen Airport

Arrival Meet and Greet is designed for passengers landing at Sabiha Gökçen Airport who would prefer personal assistance as they continue through the arrival process.

Your airport representative helps guide you through the relevant stages of your arrival journey, which may include passport or entry procedures, baggage collection and continuing towards the arrivals area or an agreed meeting point. Sabiha Gökçen Airport’s own Meet & Assist service similarly describes arrival assistance around greeting the passenger, guiding them through applicable controls, supporting the baggage stage and escorting them towards ground transportation or the meeting party.

Depending on the Arrival product selected, your service may include:

• Personal airport assistance
• Fast Track
• Luggage assistance
• Guidance through the relevant arrival route
• Coordination with a separately booked Sabiha Gökçen Airport Transfer

Buggy Transportation is not available as part of our Sabiha Gökçen Meet and Greet service.

Arrival Meet and Greet can be particularly helpful for first-time visitors, elderly passengers, families travelling with children, travellers who do not speak English or Turkish comfortably, and passengers whose relatives have arranged the service for them from abroad.

Select the relevant Sabiha Gökçen Airport Arrival Meet and Greet product above to review the exact inclusions and booking conditions.

Departure Meet and Greet at Sabiha Gökçen Airport

Departure Meet and Greet supports passengers through the relevant stages before their flight. The Sabiha Gökçen terminal has separate departure areas and procedures for domestic and international journeys, and passengers may need to complete airport entry, check-in, baggage, security and passport-control processes before reaching the boarding area. The airport also provides dedicated Fast Track points for departure passengers.

Your airport representative assists you according to the product you have booked, helping you follow the correct terminal route and use the services included in your reservation.

Depending on the Departure product selected, the service may include:

• Personal airport assistance
• Guidance towards the relevant check-in area
• Luggage assistance
• Fast Track
• Lounge access according to the selected product
• Guidance towards the boarding area

Fast Track and lounge access are provided within our Sabiha Gökçen Meet and Greet products according to the selected package. Although Sabiha Gökçen Airport itself operates Fast Track and lounge facilities, we do not sell them as separate standalone products at SAW. The airport officially lists both Fast Track and lounge services among its premium passenger facilities.

Departure assistance can be particularly useful for business travellers, families, elderly passengers and international guests who prefer clearer guidance through the airport before their flight.

Choose the appropriate Sabiha Gökçen Airport Departure Meet and Greet product above to review its exact inclusions.

Transit Meet and Greet at Sabiha Gökçen Airport

Transit Meet and Greet is designed for passengers connecting between flights at Sabiha Gökçen Airport. Transfer and transit passengers may need to follow dedicated airport signs, proceed to an airline help desk or continue through specific domestic or international connection routes depending on their itinerary. Sabiha Gökçen Airport explicitly instructs transfer and transit passengers to follow the relevant transfer signage and, where necessary, reach the airline help desk.

Your airport representative provides personal guidance through the relevant stage of the connection, helping you understand where to proceed next and follow the correct transfer route.

Depending on the Transit product selected, the service may include:

• Personal airport assistance
• Fast Track
• Lounge access according to the selected product
• Luggage assistance where applicable to the itinerary
• Guidance through the relevant transfer route
• Assistance towards the next stage of the connecting journey

Transit Meet and Greet can be especially useful for passengers with limited airport experience, elderly travellers, families, passengers who do not speak English or Turkish comfortably and people whose relatives have arranged the journey on their behalf.

The exact connection process depends on the airlines, ticket arrangement, baggage handling and the domestic or international nature of the onward flight. The service therefore assists the passenger through the applicable route but does not replace mandatory airline, security, passport or immigration procedures.

Select the Sabiha Gökçen Airport Transit Meet and Greet product above to review the service details for your connection.

What Is Included in Sabiha Gökçen Airport Meet and Greet?

Sabiha Gökçen Airport Meet and Greet combines personal airport assistance with services selected according to your Arrival, Departure or Transit journey. Although the purpose of every product is to make your journey through the airport easier to manage, the exact passenger route and service flow depend on the stage of travel you have booked.

Your Meet and Greet package may include personal assistance, luggage support and Fast Track according to the selected product. Lounge access is primarily relevant to eligible Departure and Transit bookings. Unlike Istanbul Airport, Buggy Transportation is not part of our Meet and Greet service at Sabiha Gökçen Airport.

Review the overview below and always check the individual product details before completing your reservation.

Standard Meet and Greet Features

The following services form the foundation of the Sabiha Gökçen Airport Meet and Greet experience.

Service Availability by Journey Type

Fast Track is provided within Sabiha Gökçen Airport Meet and Greet services for Arrival, Departure and Transit journeys according to the applicable product conditions. Lounge access is primarily relevant to eligible Departure and Transit journeys. Through our current service offering, neither Fast Track nor Lounge is sold separately by us at Sabiha Gökçen Airport.

Service Availability at Sabiha Gökçen Airport

The services available within your booking should always be checked against the individual product rather than assumed from another airport. Sabiha Gökçen has its own terminal layout and passenger procedures, with separate Arrival, Departure and transfer routes. The airport also directs transfer and transit passengers through dedicated signage and airline assistance points.

For this reason, an Istanbul Airport Meet and Greet product and a Sabiha Gökçen Airport Meet and Greet product should not be treated as interchangeable even when both are offered for the same journey type.

At SAW:

• Fast Track is available within Meet and Greet.
• Lounge access is available within eligible Departure and Transit Meet and Greet products.
• Buggy Transportation is not available.
• Airport Assistance forms part of Meet and Greet and is not sold separately.
• Airport Transfer can be booked separately if transportation is also required after arrival or before departure.

Choose the Product That Matches Your Journey

Arrival, Departure and Transit are sold as separate Meet and Greet products because each passenger follows a different route through Sabiha Gökçen Airport.

Before booking, review the product listed above to confirm:

• The correct journey type
• Services included in the product
• Passenger information requirements
• Price
• Booking conditions
• Any operational notes specific to your journey

This is particularly important for Transit passengers because connection procedures can vary according to the airlines involved, baggage arrangements and whether the onward journey is domestic or international. Sabiha Gökçen specifically instructs transfer passengers to follow the appropriate transfer/transit route and contact their airline help desk where necessary.

How Your Meet and Greet Service Works at Sabiha Gökçen Airport

Your Sabiha Gökçen Airport Meet and Greet service is organised around the Arrival, Departure or Transit journey selected during booking. Each passenger type follows a different route through the airport, so the assistance is prepared according to your flight details, itinerary and the product you have chosen.

Rather than following a single standard process, your airport representative provides guidance through the relevant part of your journey. This is particularly helpful for passengers unfamiliar with Sabiha Gökçen Airport, elderly travellers, families, passengers travelling independently and those who may find it difficult to navigate airport procedures without additional guidance.

Before Your Service

Accurate passenger and flight information is important when arranging your Meet and Greet service. Your booking should reflect the journey you will actually make through Sabiha Gökçen Airport so that the appropriate Arrival, Departure or Transit assistance can be prepared.

Before travelling, check that your booking contains the correct passenger name, contact information, flight number, travel date and time, number of passengers and selected journey type. If your itinerary changes, contact the operations team as early as possible so the booking can be reviewed according to the updated information and operational availability.

For Transit passengers, correct onward-flight information is particularly important because the route through the airport can depend on the connection being made. Sabiha Gökçen Airport instructs transfer and transit passengers to follow the relevant airport signage and, where necessary, proceed to their airline’s help desk.

Meeting Your Airport Representative

Your meeting arrangement depends on the service you have selected.

For an Arrival booking, your representative assists you during the applicable arrival journey. For Departure, the service begins from the designated meeting arrangement before you continue through the relevant departure procedures. For a Transit booking, assistance is organised around your connection and the route applicable to your onward flight.

Because meeting arrangements may vary according to the product, journey and current airport procedures, the final meeting location and contact instructions should always be taken from your booking confirmation rather than assumed in advance.

Sabiha Gökçen Airport's official ALLWAYS Meet&Assist service also uses different meeting and assistance arrangements for Arrival and Departure passengers.

Personal Assistance Through the Terminal

Depending on your Arrival, Departure or Transit product, your Meet and Greet service may include personal airport assistance, luggage assistance, Fast Track and guidance through the applicable passenger route. Lounge access is primarily relevant to eligible Departure and Transit services. Buggy Transportation is not provided within our Sabiha Gökçen Airport Meet and Greet services.

Sabiha Gökçen Airport operates dedicated Fast Track service points for arriving and departing passengers. Through our service model, Fast Track is provided as part of the applicable Meet and Greet product at SAW rather than being sold by us as a separate product.

Meet and Greet does not remove mandatory airline, security, passport, immigration or customs procedures. Your representative helps you navigate the journey and use the services included in your reservation while the required procedures remain under the responsibility of the relevant airport, airline and authorities.

Assistance for Transit Passengers

Transit journeys deserve particular attention at Sabiha Gökçen Airport because connecting passengers may need to follow a different route from passengers whose journey ends in Istanbul.

The applicable process can depend on the airlines involved, the passenger’s ticket arrangement, baggage handling and whether the connection is domestic or international. Sabiha Gökçen therefore provides specific instructions for transfer and transit passengers and directs them towards the appropriate transfer signage and airline assistance points.

Your Transit Meet and Greet representative helps you understand the next stage of the connection and proceed along the relevant passenger route. This can be particularly valuable for elderly passengers, first-time international travellers, passengers travelling alone, and family members whose journey has been arranged for them by relatives living abroad.

The service provides guidance rather than a connection guarantee. Flight delays, airline procedures and mandatory passenger controls can still affect whether a connection is completed successfully.

Completing Your Journey

The Meet and Greet service ends once the agreed stage of assistance has been completed.

For Arrival passengers, this means completing the relevant assisted airport journey and continuing towards the arrivals area and onward transportation. Departure passengers proceed towards the appropriate boarding stage after the included services have been completed. Transit passengers continue towards the next stage of their connecting itinerary.

If you have also booked a Sabiha Gökçen Airport Transfer, your ground transportation remains a separate service and can be coordinated with your airport journey after the applicable Meet and Greet assistance is complete.

Sabiha Gökçen Airport Meet and Greet Pricing

Sabiha Gökçen Airport Meet and Greet prices are displayed with the Arrival, Departure and Transit products listed above. Since each journey follows a different airport process and may include different service requirements, each product is priced separately.

Before completing your reservation, select the product that corresponds to your itinerary and review the current price together with the services included in that booking.

Arrival, Departure and Transit Prices

Sabiha Gökçen Airport Meet and Greet is available as three separate products:

• Arrival Meet and Greet
• Departure Meet and Greet
• Transit Meet and Greet

The current price for each service is shown directly on its product card and during the reservation process.

We recommend using the price displayed with the product as the primary pricing reference rather than repeating fixed amounts in the content below. This ensures that the information remains accurate when prices, discounts or booking conditions are updated.

Check What Is Included Before Booking

Price alone should not be used to compare the three products. Arrival, Departure and Transit passengers follow different airport routes, so review the service details before making your selection.

Depending on the selected product, your Sabiha Gökçen Airport Meet and Greet may include:

• Personal airport assistance
• Luggage assistance
• Fast Track
• Lounge access for eligible Departure and Transit products
• Journey-specific terminal guidance

Buggy Transportation is not included at Sabiha Gökçen Airport.

Fast Track is provided according to the applicable Meet and Greet product conditions. Lounge access is primarily relevant to eligible Departure and Transit products. Neither service is currently sold by us as a separate standalone product at Sabiha Gökçen Airport.

Review the Final Booking Amount

Before payment, confirm that:

• You have selected the correct Arrival, Departure or Transit product.
• Passenger and flight details are accurate.
• The listed services match your requirements.
• The displayed currency is correct.
• The final amount reflects any applicable booking conditions.

The product listing and checkout summary should always be treated as the current source for price information.

Booking Information

Before booking your Sabiha Gökçen Airport Meet and Greet service, make sure that the passenger information, flight details and selected Arrival, Departure or Transit product are correct. Meet and Greet is a time-sensitive airport service, so accurate booking information helps the operations team prepare the assistance according to the passenger's actual journey.

All reservations are subject to operational availability and confirmation. The conditions shown with the selected product and confirmed booking should always be treated as the primary reference for your service.

Information Required for Your Booking

When completing your reservation, provide accurate information about the passenger and itinerary.

This may include:

• Passenger's full name
• Contact telephone or WhatsApp number
• Email address
• Flight number
• Travel date and scheduled flight time
• Arrival, Departure or Transit selection
• Number of passengers
• Relevant baggage information
• Any additional service requests

For Transit bookings, the onward flight information should also be provided correctly so that the assistance can be organised around the passenger's connection.

Review all information before confirming your reservation. Incorrect flight, passenger or contact details may affect the ability to deliver the service as planned.

Book More Than 24 Hours in Advance

Where possible, we recommend booking your Sabiha Gökçen Airport Meet and Greet service more than 24 hours before the scheduled service time.

Bookings made less than 24 hours before the service are considered short-notice reservations and are subject to a 30% surcharge.

Short-notice bookings remain subject to operational availability and confirmation.

Children Under Two Years of Age

Children below two years of age receive the Meet and Greet service free of charge.

The child should still be included in the passenger information provided during booking so that the reservation reflects the correct number and ages of all travellers.

Cancellation and Amendment Policy

If your travel plans change, contact the operations team as early as possible.

The following conditions apply to Sabiha Gökçen Airport Meet and Greet reservations:

• Cancellations made less than 24 hours before the scheduled service time are treated as 100% No-Show and are non-refundable.
• Amendments requested less than 24 hours before the scheduled service time are also treated under the 100% No-Show Policy.
• Earlier change requests remain subject to operational availability and confirmation.

The website's general cancellation policy also states that the specific cancellation and refund policy rule shown on the product page, checkout, confirmation, voucher or written communication applies to the individual reservation.

If Your Flight or Travel Details Change

Contact the operations team as soon as possible if any important booking information changes, including:

• Flight number
• Scheduled flight time
• Travel date
• Passenger information
• Number of passengers
• Arrival, Departure or Transit selection
• Contact details

Change requests cannot always be accepted close to the scheduled service time and remain subject to the applicable booking conditions and operational availability.

Check Your Confirmation Before Travelling

Before travelling through Sabiha Gökçen Airport, review your booking confirmation and make sure that:

• The correct Arrival, Departure or Transit product has been booked.
• Passenger and flight details are correct.
• The meeting instructions have been reviewed.
• The contact number provided during booking is active.
• The services included in your selected product match your requirements.

Meet and Greet services and customer support are available 24 hours a day, seven days a week, while individual reservations remain subject to operational availability and confirmation.

Continue Your Journey with Sabiha Gökçen Airport Transfer

Your airport journey does not necessarily end when your Meet and Greet service is completed. If you also need private transportation from Sabiha Gökçen Airport, you can arrange a separate Sabiha Gökçen Airport Transfer to continue directly to your hotel, residence, office, business meeting or another destination included in your booking.

Meet and Greet and Airport Transfer are two separate services with different purposes. Meet and Greet provides personal assistance through the relevant stage of your airport journey, while Airport Transfer covers your private ground transportation after leaving the terminal or when travelling to the airport for departure.

Booking both services can create a more coordinated journey, particularly for passengers who prefer to arrange their airport assistance and onward transportation in advance.

From Meet and Greet to Your Private Transfer

For an Arrival journey, your Meet and Greet representative assists you through the applicable airport process according to your selected product. Once the airport assistance has been completed, you can continue to the separately arranged private transfer for the next stage of your journey.

This combination can be especially useful for:

• Families travelling with children
• Elderly passengers
• First-time visitors to Istanbul
• Business travellers travelling to meetings or hotels
• Passengers travelling with luggage
• Travellers who do not feel comfortable arranging transportation after arrival
• Family members booking the complete journey for a relative travelling independently

The exact handover and meeting arrangements for your transfer should always be checked in the booking confirmation.

Transfer to Hotels, Residences and Business Destinations

Sabiha Gökçen Airport serves the Asian side of Istanbul and is connected to the city through road and public transportation networks. The airport itself lists taxi, shuttle and other ground-transport options for passengers travelling onward from the terminal.

A pre-arranged private Airport Transfer provides another option for passengers who prefer to have their vehicle arranged before travelling. Depending on the transfer product selected, transportation can be organised to your accommodation, private residence, office or other confirmed destination.

The vehicle and transfer product should be selected according to:

• Number of passengers
• Amount of luggage
• Destination
• Required vehicle capacity
• Any additional booking requirements

Booking Meet and Greet and Airport Transfer Together

Sabiha Gökçen Airport Meet and Greet does not automatically include Airport Transfer. If you require private ground transportation, Airport Transfer should be booked separately.

Before completing both reservations, check that the passenger name, flight details and travel date are consistent across the bookings. Providing accurate information makes it easier for the airport and transportation services to be coordinated around the same itinerary.