Istanbul Airport (IST) Meet and Greet

Travelling through Istanbul Airport can involve long walking distances, busy passenger areas and several stages of airport processing. Whether you are arriving in Istanbul, preparing for departure or connecting between flights, having professional assistance can make your journey easier to manage.

Istanbul Airport Meet and Greet services provide personalised guidance throughout the stage of travel you select. Your airport representative assists you according to your Arrival, Departure or Transit booking, helping you move through the terminal with greater confidence and better organisation.

The service may include personal airport assistance, luggage assistance, Fast Track and buggy transportation depending on the journey type and selected product. Lounge access is primarily relevant to eligible Departure and Transit Meet and Greet services.

Review the available products above and continue reading to learn how each Istanbul Airport Meet and Greet service works, what is included and which option is most suitable for your journey.

Why Choose Meet and Greet at Istanbul Airport?

Istanbul Airport serves a wide range of domestic, international and connecting passengers within an extensive terminal environment. The terminal contains 566 check-in counters across 13 check-in islands, while the airport provides separate guidance for arriving, departing and transfer passengers. For travellers who are unfamiliar with the terminal or working with a limited schedule, managing each stage independently can require additional time and attention.

Meet and Greet assistance gives you a clear point of contact throughout the part of the journey you have booked. Instead of trying to identify the correct route, procedure or service location on your own, you are accompanied by an airport representative who helps you proceed through the terminal in a more organised way.

This can be particularly valuable for:

• Passengers visiting Istanbul Airport for the first time
• Families travelling with children
• Elderly travellers
• Business passengers working with a fixed schedule
• Guests carrying several pieces of luggage
• International passengers unfamiliar with local airport procedures
• Transit passengers managing a connecting flight

The purpose of the service is not to replace mandatory airport procedures. It is to help you understand what happens next, reach the correct locations and use the services included in your booking without unnecessary uncertainty. Istanbul Airport provides dedicated maps and separate passenger guides for different journey types, reflecting the different routes and procedures followed by arrival, departure and transfer passengers.

Your assistance is adapted to whether you have selected an Arrival, Departure or Transit product. Depending on the chosen service, your package may also include Fast Track, luggage assistance and buggy transportation. Lounge access is primarily relevant to eligible Departure and Transit products. Each product listed on this page has its own service flow and inclusions, allowing you to select the option that corresponds directly to your itinerary.

By arranging the service in advance, you know which type of assistance to expect before reaching the airport. This creates a more predictable journey and allows you to focus on your flight, passengers or onward travel plans rather than navigating Istanbul Airport without support.

Meet and Greet for Turkish Airlines Passengers at Istanbul Airport

Istanbul Airport is a major operating hub for Turkish Airlines, and many passengers travelling through IST are arriving, departing or connecting on Turkish Airlines flights. Passengers flying with Turkish Airlines can independently book our Istanbul Airport Meet and Greet service according to their Arrival, Departure or Transit journey.

Our Meet and Greet service is not operated by or affiliated with Turkish Airlines. It is a separately booked airport assistance service designed for passengers who would like additional personal guidance during their journey through Istanbul Airport.

Passengers travelling with Turkish Airlines should also check whether their ticket class or membership status already provides airport privileges before purchasing additional services. Turkish Airlines provides certain Fast Track benefits to eligible Business Class, Elite, Elite Plus, Corporate Club and Star Alliance Gold passengers at Istanbul Airport.

This distinction is particularly important when booking Fast Track. A passenger who already has access through a Turkish Airlines travel-class or membership benefit may not need to purchase the same type of priority access separately.

Istanbul Airport Arrival, Departure and Transit Services

Arrival, Departure and Transit passengers follow different routes and complete different airport procedures at Istanbul Airport. The airport therefore provides separate official passenger guidance for each journey type. Your Meet and Greet service is organised around the same distinction, allowing the assistance to match the stage of travel you have selected.

Review the three service types below to understand how your airport representative supports your journey and which product is most appropriate for your itinerary.

Arrival Meet and Greet at Istanbul Airport

Arrival Meet and Greet is arranged for passengers landing at Istanbul Airport. After leaving the aircraft, arriving travellers may need to complete passport procedures, collect their baggage, pass through customs and find the correct route towards the arrivals exit or onward transportation. Istanbul Airport’s official passenger guidance treats these as distinct stages of the arrival journey.

Your airport representative meets you at the designated service point and provides personal guidance through the relevant parts of the arrival process. This makes it easier to understand where to go next, follow the correct route through the terminal and continue towards the arrivals area without having to navigate the airport independently.

Depending on the Arrival product selected, your Istanbul Airport service may include:

• Personal airport assistance
• Fast Track
• Buggy transportation
• Luggage assistance
• Guidance towards the arrivals exit
• Coordination with Airport Transfer, where separately booked

Arrival assistance can be particularly useful for passengers visiting Istanbul for the first time, families travelling with children, elderly passengers, business guests and travellers who would prefer an organised welcome after landing.

To reserve this service, select the relevant Istanbul Airport Arrival Meet and Greet product from the options listed above.

Departure Meet and Greet at Istanbul Airport

Departure Meet and Greet supports passengers from the agreed meeting point through the relevant stages before their flight. A departure journey at Istanbul Airport can involve finding the appropriate check-in area, completing baggage procedures, proceeding through security and passport control, and reaching the correct boarding gate. The airport publishes a dedicated departure guide because these stages require a different passenger route from arrival and transit journeys.

Your airport representative accompanies you through the agreed service flow, provides directions inside the terminal and helps you use the features included in your booking. The service does not replace airline, security or border-control procedures; instead, it helps you approach each stage in a more organised and informed way.

Depending on the Departure product selected, the service may include:

• Personal airport assistance
• Guidance towards the relevant check-in area
• Luggage assistance
• Fast Track
• Buggy transportation
• Airport Lounge access
• Guidance towards the boarding area

Lounge access is available with eligible Departure Meet and Greet services at Istanbul Airport. It gives passengers an opportunity to wait in a more comfortable environment before continuing to their flight.

Departure assistance is suitable for travellers who want clearer guidance before flying, including families, elderly passengers, business travellers, international guests and passengers carrying multiple pieces of luggage.

Select the appropriate Istanbul Airport Departure Meet and Greet product above to review its exact inclusions and booking details.

Transit Meet and Greet at Istanbul Airport

Transit Meet and Greet is designed for passengers connecting from one flight to another at Istanbul Airport. Transfer passengers follow a dedicated airport route that may include proceeding from the arrival gate towards the appropriate transfer point, completing any required controls and continuing to the departure gate for the next flight. Istanbul Airport provides a separate transfer passenger guide reflecting this distinct journey.

Your airport representative assists you through the relevant connection route and helps you proceed towards the next stage of your itinerary. This support can be especially valuable for passengers who are unfamiliar with Istanbul Airport, travelling with family members or managing a limited connection time.

Depending on the Transit product selected, assistance may include:

• Personal guidance during the connection
• Fast Track
• Buggy transportation
• Airport Lounge access
• Luggage assistance
• Guidance towards the relevant departure gate

Lounge access is available with eligible Transit Meet and Greet services. Buggy transportation may also help make the connection more comfortable, particularly when the passenger route involves longer distances within the terminal.

Transit procedures can vary according to the itinerary, airline arrangements and any controls required for the onward flight. The service is therefore organised using the flight information provided during booking.

Choose the Istanbul Airport Transit Meet and Greet product listed above to review the service details for your connection.

Meet and Greet for Passengers Who Need Extra Support

Travelling through a large international airport can be more challenging when a passenger is elderly, travelling independently for the first time, unfamiliar with the airport, unable to communicate comfortably in English or Turkish, or managing an international connection without family members beside them. Istanbul Airport Meet and Greet provides a personal point of contact throughout the relevant Arrival, Departure or Transit journey, helping passengers understand where to proceed next and navigate the airport in a more organised and reassuring way.

The service can also be arranged by family members on behalf of parents, relatives or guests travelling independently. Meet and Greet provides airport guidance and personal assistance; however, it does not replace airline or airport services for passengers who require medical support, wheelchair assistance or other reduced-mobility services. These requirements should be arranged separately with the relevant airline. Turkish Airlines, for example, treats wheelchair assistance as a separate special-assistance service and recommends that approved wheelchair requests be submitted in advance.

Elderly Passengers

Istanbul Airport Meet and Greet can be particularly useful for elderly passengers who may prefer additional guidance while moving through a busy international airport. Instead of having to determine the correct route, procedure or next location independently, the passenger has an airport representative available throughout the agreed stage of the journey.

Families can also arrange the service for elderly parents or relatives travelling without them. This can provide additional reassurance when the passenger is unfamiliar with Istanbul Airport, travelling internationally for the first time or connecting between flights.

Where a passenger also requires wheelchair, medical or mobility assistance, these services should be arranged separately with the airline or relevant airport provider.

Passengers Who Do Not Speak English or Turkish

Navigating an international airport can be more difficult for passengers who do not feel comfortable communicating in English or Turkish. Signs, passenger procedures, transfer routes and instructions may be unfamiliar, particularly when the traveller is travelling alone.

Meet and Greet gives the passenger a personal airport representative who can guide them through the relevant journey and help them understand where they should proceed next.

This can be especially useful when children or other relatives living abroad arrange the service for parents or family members travelling independently.

Families Booking for Relatives Travelling Alone

Meet and Greet does not have to be booked by the passenger personally. Family members can arrange the service for parents, relatives or guests travelling independently through Istanbul Airport.

This is particularly useful when the person making the reservation is familiar with international travel but the passenger is not. Accurate flight, passenger and contact information can be provided during the booking process so the assistance can be organised according to the traveller's Arrival, Departure or Transit itinerary.

International Connecting Passengers

Connecting through Istanbul Airport can involve different procedures depending on the passenger's itinerary, airlines, ticket arrangement and onward destination. Official transfer guidance also distinguishes between different international and domestic connection scenarios rather than treating every transfer passenger in the same way.

Meet and Greet can provide additional personal guidance during this stage of the journey. This can be particularly valuable for elderly travellers, passengers unfamiliar with Istanbul Airport, first-time international travellers and passengers whose relatives have arranged the service for them from another country.

The service helps the passenger follow the relevant airport route but does not replace mandatory airline, passport, security or immigration procedures.

What Is Included in Istanbul Airport Meet and Greet?

Istanbul Airport Meet and Greet services combine personal airport assistance with journey-specific features designed for Arrival, Departure and Transit passengers. While every product includes the core elements of Meet and Greet, additional features vary according to the selected journey type. Lounge access is primarily relevant to eligible Departure and Transit bookings.

The tables below explain the standard features included in the service and show how additional services differ between Arrival, Departure and Transit bookings. The selected product details should always be reviewed before completing your reservation.

Standard Meet and Greet Features

The following features form the foundation of Istanbul Airport Meet and Greet services and are provided throughout the relevant stage of your journey.

Service Availability by Journey Type

Important: Fast Track and Buggy Transportation are available within Istanbul Airport Arrival, Departure and Transit Meet and Greet services according to the applicable product conditions. Lounge access is primarily relevant to eligible Departure and Transit journeys. Arrival passengers generally continue directly through the terminal towards their onward destination, so Lounge is not presented as a core Arrival Meet and Greet benefit.

Arrival Service Features

Istanbul Airport Arrival Meet and Greet focuses on helping passengers continue from their arrival journey towards the terminal exit and onward transportation. The service includes a personal airport assistant, Fast Track, buggy transportation, luggage assistance and journey coordination according to the selected Arrival product.

Istanbul Airport Arrival Meet and Greet focuses on helping passengers continue from their arrival journey towards the terminal exit and onward transportation. The service includes a personal airport assistant, Fast Track, buggy transportation, luggage assistance and journey coordination according to the selected Arrival product.

Passengers who have arranged an Airport Transfer can continue towards the meeting point for their onward vehicle after the airport assistance has been completed.

Departure Service Features

Departure Meet and Greet supports passengers through the relevant stages before their flight. In addition to the standard Meet and Greet features, eligible Departure products include Fast Track, buggy transportation and airport lounge access.

The representative helps the passenger follow the correct route through the terminal and use the services included in the reservation. Airline check-in, security screening, passport control and other mandatory procedures remain subject to the relevant airline and airport authorities.

Transit Service Features

Transit Meet and Greet is organised around the passenger’s connecting itinerary. The service includes personal guidance through the relevant transfer route together with Fast Track, buggy transportation and lounge access under eligible Transit products.

Because transfer procedures can vary according to the passenger’s flights, airline arrangements and required controls, the service is prepared using the itinerary information submitted during booking. The objective is to help the passenger proceed towards the next flight in a more organised and comfortable way.

Review Your Product Before Booking

Although the table provides an overview of Istanbul Airport Meet and Greet services, individual products may have specific conditions, passenger limits or operational details. Review the Arrival, Departure or Transit product listed above to confirm the exact inclusions before completing your reservation.

How Your Meet and Greet Service Works at Istanbul Airport

Your Istanbul Airport Meet and Greet service is organised according to your flight details and the Arrival, Departure or Transit product you select. Because each journey follows a different route through the terminal, the assistance is adapted to the relevant airport procedures rather than following the same process for every passenger.

The exact meeting instructions, service flow and included features are confirmed according to your reservation. Reviewing the details of your selected product before travelling will help you understand what to expect at each stage of the service.

Before the Service

When completing your reservation, accurate passenger and flight information should be provided so the service can be organised for the correct journey.

The required information may include:

• Passenger name and contact details
• Flight number
• Travel date and scheduled time
• Arrival, Departure or Transit selection
• Number of passengers
• Any relevant service requests

Your booking is then prepared according to the selected product and the information submitted. Arrival, Departure and Transit passengers follow different airport routes, so choosing the correct journey type is essential.

Before travelling, review your booking confirmation and make sure the passenger and flight details are correct. Any changes should be communicated as early as possible and remain subject to operational availability.

Meeting Your Airport Representative

Your airport representative meets you at the designated location associated with your selected service. The meeting stage differs depending on whether you are arriving, departing or connecting between flights.

Arrival passengers are welcomed as they continue through the applicable arrival route. Departure passengers meet their representative at the agreed terminal location before beginning the assisted departure process. Transit passengers receive guidance along the relevant transfer route according to their connection.

The final meeting point and instructions should always be checked in your confirmed booking details, as arrangements may vary according to the product and airport procedures.

Assistance Through the Terminal

Once you meet your representative, assistance continues through the agreed part of your journey. Istanbul Airport publishes separate passenger guides and terminal maps for Arrival, Departure and Transfer journeys, reflecting the different routes and procedures followed by each passenger type.

Depending on your product, the service may include:

• Personal guidance through the relevant terminal route
• Assistance with understanding the next airport procedure
• Fast Track
• Buggy transportation
• Luggage assistance
• Airport Lounge access for eligible Departure and Transit products
• Guidance towards the arrivals exit, boarding area or connecting flight

Fast Track does not remove mandatory security, passport or immigration procedures. It provides access to the applicable priority route where included and operationally available. Istanbul Airport identifies Fast Track facilities within security and passport-control areas.

All mandatory airline, security, customs, passport and border-control procedures remain under the authority of the relevant organisations.

Completing Your Journey

The service concludes when the agreed stage of airport assistance has been completed.

For an Arrival booking, this generally means continuing through the applicable arrival process and reaching the agreed completion point towards the terminal exit or onward journey.

For a Departure booking, assistance continues through the included stages before the passenger proceeds towards the relevant boarding area.

For a Transit booking, the representative helps the passenger continue through the applicable connection route towards the next stage of the itinerary.

Passengers combining Meet and Greet with a pre-arranged Airport Transfer can continue their journey using the separate transportation service selected during booking.

Important Operational Information

Airport operations can change according to flight schedules, airline procedures, passenger controls and conditions within the terminal. For this reason:

• Meeting instructions should be reviewed before travelling.
• Accurate flight and passenger information must be submitted.
• Service inclusions should be checked on the selected product.
• Amendments should be requested as early as possible.
• Additional services remain subject to the selected package and operational availability.

This structure helps ensure that each passenger receives assistance appropriate to the journey booked rather than a generic service that does not reflect the actual airport route.

Istanbul Airport Meet and Greet Pricing

Prices for Istanbul Airport Arrival, Departure and Transit Meet and Greet services are displayed with the individual products listed above. Each product should be reviewed separately because the service flow and included features differ according to the selected journey type.

Before completing your reservation, check the product details to confirm:

• Whether the service is for Arrival, Departure or Transit
• The services included in the selected product
• The number of passengers covered by the booking
• The displayed currency and total price
• Any additional booking conditions that may apply

The website allows users to view prices in different supported currencies. The amount shown during the reservation process should therefore be reviewed in the currency selected on the website.

Choose the Correct Product Before Booking

Arrival, Departure and Transit products follow different passenger routes and may include Fast Track, Buggy Transportation and the standard Meet and Greet assistance described on this page. Eligible Departure and Transit products may also include Lounge Access. Always review the individual product details before booking.

For example:

• Departure products may include Fast Track, buggy transportation and lounge access.
• Transit products may include Fast Track, buggy transportation and lounge access according to the selected product.

The exact inclusions shown in the relevant product description take priority over the general information provided in this guide.

Review the Final Amount

Before completing payment, review the final booking summary carefully. Make sure that:

• The correct Istanbul Airport product has been selected.
• Passenger and flight details are accurate.
• The listed services match your journey.
• Any short-notice surcharge has been included where applicable.
• The total amount and selected currency are correct.

Prices and product availability should be taken from the live product listing and reservation summary rather than repeated as fixed amounts in the content below. This prevents the explanatory content from becoming inconsistent when product prices are updated. The current page is structured as an Istanbul Airport Meet and Greet category page with its own product selection and currency settings.

Booking Information

Before completing your Istanbul Airport Meet and Greet reservation, review your passenger information, flight details and selected service carefully. Airport assistance is time-sensitive, and the service is organised around the information submitted during booking.

All reservations are subject to operational availability and confirmation. A booking is considered confirmed only after the required booking process has been completed and you have received a confirmation message, voucher or service instruction.

Information Required for Your Booking

Accurate and complete information allows the operations team to prepare the correct Arrival, Departure or Transit service.

When making your reservation, you may be asked to provide:

• Passenger’s full name
• Contact telephone or WhatsApp number
• Email address
• Flight number
• Travel date and scheduled flight time
• Arrival, Departure or Transit selection
• Number of passengers
• Relevant baggage information
• Any special service requests

Incorrect or incomplete flight, passenger or contact information may cause delays, additional charges or failure to provide the service as planned. Review all details before confirming your reservation.

Bookings Made Less Than 24 Hours in Advance

Where possible, your Istanbul Airport Meet and Greet service should be booked more than 24 hours before the scheduled service time.

Bookings made less than 24 hours in advance are considered short-notice reservations and are subject to a 30% surcharge. Short-notice bookings also remain subject to operational availability and confirmation.

Children Under Two Years of Age

Children below two years of age can receive the Meet and Greet service free of charge.

The child should still be included in the passenger information submitted during booking so that the total number and ages of passengers can be recorded correctly.

Cancellation and Amendment Policy

Travel plans can change, but Meet and Greet services require advance operational preparation. Cancellation or amendment requests should therefore be submitted as early as possible.

The following conditions apply to Istanbul Airport Meet and Greet bookings:

• Cancellations requested less than 24 hours before the scheduled service time are treated as 100% No-Show and are non-refundable.
• Amendments requested less than 24 hours before the scheduled service time are also treated under the 100% No-Show Policy.
• Requests submitted earlier than 24 hours remain subject to operational availability and confirmation.
• Changes to flight details, passenger numbers, service type or travel time may result in additional charges where applicable.

The website’s cancellation and refund policy also states that the specific rule shown on the product page, checkout page, confirmation, voucher or written communication applies to the individual reservation.

Changes to Your Flight or Travel Plans

Notify the operations team as soon as possible if any of the following changes:

• Flight number
• Scheduled flight time
• Travel date
• Passenger name or number
• Arrival, Departure or Transit service type
• Contact details

Change requests are subject to operational availability and cannot always be accepted close to the service time. Additional waiting, supplier or rescheduling charges may apply depending on the requested change.

Check Your Confirmation Before Travelling

Before travelling to Istanbul Airport, check the confirmation details provided for your service.

Make sure that:

• The correct product has been booked.
• Passenger and flight information is accurate.
• The meeting instructions are understood.
• The contact number provided during booking is active.
• The included services match your selected product.

The final product description, booking confirmation and service instructions should be treated as the primary reference for your reservation.

Explore More Istanbul Airport Services

Your airport experience can be arranged according to the level of assistance, comfort and transportation you need. In addition to Istanbul Airport Meet and Greet, you can book selected services independently or combine them to create a more complete journey.

Explore the options below and choose the services that best match your travel plans.

Istanbul Airport Fast Track

Istanbul Airport Fast Track provides access to designated priority routes at applicable security and passport-control points. It can help eligible passengers complete the relevant airport procedures through the designated Fast Track access points while all mandatory security, immigration and border-control requirements remain in place. İstanbul Airport officially offers Fast Track at selected security and passport zones for both domestic and international journeys.

Fast Track may already be included in your Istanbul Airport Meet and Greet product. Passengers who do not require the full Meet and Greet service can also book Fast Track separately at Istanbul Airport.

Before booking, check whether you need an Arrival or Departure service and review the product conditions carefully.

Istanbul Airport Lounge

Istanbul Airport Lounge provides passengers with a more comfortable environment during their airport journey. Lounge access may already be included within eligible Istanbul Airport Departure or Transit Meet and Greet products, so you should review your selected product before purchasing an additional service.

Passengers who only require Lounge access can also purchase it separately. A single standalone Istanbul Airport Lounge product is available for Departure and Transit passengers.

Istanbul Airport Transfer

Continue your journey beyond the terminal with a pre-arranged Istanbul Airport Transfer. Private transportation can be arranged between Istanbul Airport and your hotel, residence, office, meeting location or another destination included in your reservation.

Combining Meet and Greet with Airport Transfer creates a coordinated journey from the terminal to your next destination. After the airport assistance has been completed, you can continue with the separately booked vehicle and chauffeur service.

Vehicle selection, passenger capacity, luggage requirements, route and price should be reviewed on the relevant transfer product before booking. Istanbul Airport Transfer is currently listed as a dedicated service category on the website.

Jetex Istanbul

Jetex Istanbul is designed for travellers seeking a more private and highly personalised airport experience. The Jetex–iGA terminal at Istanbul Airport provides dedicated premium passenger facilities and reservation-based services within a separate terminal environment. Jetex officially describes the location as its flagship Istanbul terminal serving IST/LTFM.

Arrival, Departure and Transit options are offered as separate products, allowing passengers to select the service that corresponds to their itinerary. Jetex operates under different procedures, inclusions and pricing from standard Istanbul Airport Meet and Greet, so the relevant product details should be reviewed independently.

Choose each service according to your itinerary and the level of assistance you require. Some features may already be included in your Meet and Greet product, while Fast Track, Lounge Access for applicable journeys, Airport Transfer and Jetex Istanbul can also be selected separately under the relevant booking conditions.

Review the product descriptions carefully before making multiple reservations to avoid purchasing the same included service twice.